chaYkra FAQs: we're here to help!
What does chaYkra mean?
The word chaYkra stems from the sanskrit word ‘chakra’, which translates as the wheels of energy within the body. The brand name has a ‘Y’ in the middle, as representative of how yoga balances energy flows. Please see our story page to discover more.
How do we ensure quality garments?
By using organic fair trade cotton we ensure that our yoga garments are of the highest quality in terms of breathability and comfort. Compared with the synthetic alternatives commonplace in the yogawear market today, we pride ourselves on bringing a natural, more sustainable offering to our customers. The material really does speak for itself with a super soft feel and lightweight nature allowing skin to breathe more easily during yoga practice.
What makes our designs different?
Our clothing has been designed in line with the ‘Brindian’ identity of the brand founders. The brand aims to infuse classic British style with subtle Indian flair, creating a yogawear collection that is as stylish as it is comfortable.
Why Organic Cotton?
Organic cotton is an eco-friendly fabric that is grown using methods and materials that have a low impact on the environment. This type of material is produced without harmful chemicals, insecticides and pesticides, while saving huge amounts of water in production when compared with conventional cotton. Please see our materials page for further detail about the environmental and social benefits of organic cotton.
What does it mean when Organic Cotton fabric is GOTS Certified?
GOTS (Global Organic Textile Standard) is recognised as the leading textile processing standard for organic fibre. We have chosen to use GOTS certified fabric because it is produced using no toxic chemicals, ensuring a healthier working environment for farmers and factory workers, and a higher-quality product for the end user. The GOTS label reassures customers that the product has been manufactured in a socially responsible, and environmentally compatible manner. For further information on GOTS, please visit http://www.global-standard.org
Where do our materials come from?
We source our organic cotton from the Chetna Organic co-operative which works with small and marginalised farmers from Andhra Pradesh, Maharashtra and Odisha to help them improve their livelihood and make their farming systems more sustainable and profitable. For further information on Chetna Organic, please visit http://www.chetnaorganic.org.in
What does being Fair Trade Certified mean?
The cotton from Chetna Organic is fair trade certified. This ensures that the farmers receive a fair and stable price for their cotton production. In addition, they also earn a premium which allows them to invest in social, environmental and economic developmental projects to improve their communities and help combat poverty.
SHOPPING OUR GARMENTS
How do I take care of my chaYkra clothes?
We provide a care card with each item purchased so you can refer to that guidance to care for your organic cotton garments. We recommend a cold wash for your garments with a mild detergent. Natural drying is best but if you have to use the tumble dryer then please apply the lowest heat seating. Please iron the clothes inside out on low heat and do not iron directly on the rubber logos.
How will my garments be packaged? Do you offer a gift wrapping service?
Every chaYkra purchase will be packaged in our bespoke chaYkra tissue paper with an accompanying gold sticker. We do not offer special additional gift wrapping at this stage. However, you will receive a free organic cotton pouch or juco tote if you spend over £50 or £100 respectively. You can also purchase such chaYkra bags in the online shop.
Where does chaYkra currently deliver?
Currently chaYkra only delivers within the UK. However, we plan to expand into other markets very soon so please watch this space for further updates!
How will I know whether the item I want is ‘In Stock’?
We will clearly mark any items that are ‘Out of Stock’ on our website. Please assume that everything is ‘In Stock’ unless otherwise indicated.
What are my payment options?
We accept Visa, Mastercard, American Express, Maestro and JCB cards.
Are my payments secure?
All transactions on this website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. Stripe processes transactions on its own network and so we do not keep any sensitive data on file.
How do I view my order status?
An email with an attached invoice is automatically sent to you when your order is placed on the website. If you have an account on chaykra.com you can log in at any time to read your tracking information. If you do not receive an email or if the information is not appearing in your account, please contact us at firstname.lastname@example.org.
How can I track an order I have placed?
Once your order has been shipped, you’ll receive an email from us with package tracking information. If you have not received an email within a few days of making your purchase, please log into your chaYkra account to check the status or contact us at email@example.com
What if I am unhappy with a chaYkra product?
You have 14 days to return your item from date of delivery. All returned items should be unworn, in their original condition and still have labels attached. Customers will be responsible for returning the item and any postal charges incurred as a result. Please contact us on firstname.lastname@example.org or +44 (0) 208 891 0837 for further help. For any other questions please don't hesitate to reach out to us on email@example.com and we will do our very best to assist with your query!