Delivery & Returns
WHERE DO WE DELIVER TO?
We are pleased to announce that we now offer worldwide shipping (you can pick your location for your delivery option at checkout).
HOW MUCH DOES DELIVERY COST?
We send our clothing packages standard tracked via Royal Mail. Our costs are:
We send our yoga mat packages tracked via Parcelforce Worldwide. Our costs are:
HOW LONG DOES DELIVERY TAKE?
We will endeavour to deliver the products to you within 3-5 working days within the UK. Delivery time for Europe is approximately 7-10 days. Orders to the Rest of the World may take between 15-20 working days. Please do note that due to the COVID-19 situation deliveries are taking slightly longer than normal.
If you have any special posting requirements and/or want to expedite delivery then please email us your request at the time of your order – email@example.com.
Please do note that chaYkra Ltd is not responsible for paying additional costs such as duties, taxes and custom clearance fees. We are also not responsible for international shipping delays e.g. custom delays.
HOW DO RETURNS WORKS?
If you wish to return your purchase, please contact firstname.lastname@example.org with your order number within 14 working days of item receipt. Alternatively, please contact us on +44 (0) 208 891 0837. Customers will be responsible for returning the item and any postal charges incurred as a result. A refund will only be issued once we have received the item and checked quality. All returned items must be unworn, in their original condition and still have labels attached.
Returns received after the 14-day time frame will not be accepted and will be returned to the purchaser at their own mailing cost. If you have received a faulty product please contact us within 14 business days of the date of receipt. We will either issue a refund or send you a new item free of charge. This does not affect your statutory rights.
Yoga and Meditation Mats
Please note we do not accept returns for yoga or meditation mats due to hygiene reasons.